RETURN POLICY
1) Return - Replacement of Product:
In case of a defected item or low quality the customer is entitled to return the product by a courier service that will be indicated by Antonakis' store. The buyer has the right to request: A) replacement of the product B) repair of the product C) reduction in price in proportion to the defect price D) right of withdrawal from the sale.
In addition, the customer can exercise the right to return and replace the product if:
The buyer should contact the store within 48 hours by phone at 2377024022 and 2377071129 or via email info@antonakis.gr.
In case the customer has received a product different from that of his order.
The product has not been used and has not been damaged, therefore it is in its original condition, without being modified or removed, to be in the package with all its accompanying documents such as warranty, tab, instructions for use, receipt ,invoice.
To be in a condition that allows its immediate resale.
2)Right of withdrawal:
The consumer can withdraw the contract he concluded with the store www.antonakis.gr within a time limit of fourteen (14) days from the moment of receipt of the relevant product. The shipping costs of returning the product to the store are borne by the consumer and should be within a period of fourteen (14) days from the publication of the contract termination. In case of exercise of the right of withdrawal by the consumer, the supplier is obliged to return the amounts paid to him by the consumer within fourteen (14) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:
Refers to a product for which there is NO customization in products, such as wedding rings.
The product has NOT been worn or used beyond the test and has NOT been modified, so it should be in its original condition exactly as received by the consumer.
His accompanying documents such as guarantee, card, instructions for use, receipt, invoice have NOT been damaged or removed.
Be in the package received by the consumer and be in a condition that allows immediate resale by the store.
The buyer should contact the store by phone at 2377024022 and 2377071129 or by mail info@antonakis.gr.
The store www.antonakis.gr is entitled to delay the return of money until it receives the products back.
In case of receipt of damaged or incomplete products, the store may request compensation from the customer and will assess the damage. If damage occurs, the store may unilaterally offset its claim against the customer's claim.
The store www.antonakis.gr does not bear any responsibility for any damage or loss of the product during the transfer of its return to the store.